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    Service philosophyAbout Us

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    Service philosophy
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    The long-serving customer service is a window directly facing the user and a bridge between the company and the user. With the service tenet of "Customer satisfaction is our unremitting pursuit", we are dedicated to providing thoughtful services to our customers. We will provide you with full service with first-class technology and management, making it easier for you to use Jiuzhu products. We provide solutions for different customer groups, so that you can fully feel our professional services.

    1. When you have a question, you can first turn to your nearest dealer. If the dealer can't solve the problem, you can send us your request in the shortest time, our professional service staff will directly serve you.

    2. When you have any questions, you can also feedback your questions on the message board. Please leave your E-mail and phone number. Our service staff will reply to your message within two working days, and we will I will inform you as soon as possible.

    3. We will visit the user to establish an access file, record all the problem information, and return the user to the relevant issues, ensure that all problems are resolved thoroughly and on time, and reply to the user's promised date.

    4. Real-time monitoring of user problems, improve early warning capabilities, timely feedback to relevant departments, and take positive actions to prevent recurrence of problems.

    5. Regularly summarize user issues to improve service.